Contact the Kipeck support team for help with an order, delivery, account or product access.
Before contacting support
Check My Account and open the relevant order for its latest status and delivery details. Including your order number helps the team identify the purchase quickly.
What to include
- Your order number and account email.
- The product name and selected plan or duration.
- A clear description of the issue and any error message.
- Screenshots that help explain the problem, with private details removed.
Keep your account secure
Never send your password, full card number, security code or one-time payment code. Kipeck support does not need these details to review an order.
Refund or replacement help
Read the Refund Policy before contacting support about a refund or replacement.