If a digital order is not delivered or does not work as described, contact Kipeck support so the store team can review it.
When an order may qualify
A refund or replacement may be considered when the purchased item was not delivered, the supplied access details do not work after reasonable troubleshooting, or the delivered item materially differs from the product listing.
When a refund may not be available
A request may be declined when the product has been successfully delivered and used, the issue results from unsupported equipment or failure to follow listed requirements, access was shared or misused, or the request concerns a change of mind after digital delivery.
How to ask for help
Customers do not submit refund requests from the order page. Contact support with your order number, the affected product and a clear description of the issue. Do not include passwords or payment credentials.
Review and outcome
The store team reviews the order status, delivery information and support details. We may offer troubleshooting, replacement access or a manual WooCommerce refund. Approved refunds are returned through the available order payment process; processing time can depend on the payment provider.
Refund statistics
Orders marked Refunded or Replaced by the store team continue to be included in the relevant product statistics.